RETURNS AND REFUNDS

Items that qualify for returns include: unopened and unused HOMEOPATHY KITS (plastic seals must still be on the outside) and the FLOWER SAC.

Items that DO NOT qualify for returns include: FLOWER REMEDIES AND SUN MOON SPRAY. Because of the nature of these products, we do not accept returns, unless we have made a mistake with an order or a product arrives damaged or defective. If you receive an order with broken or missing items, please email orders@alexissmart.com and include photo evidence in your email and we will gladly process your refund. No need to ship back damaged items.

RETURN AND REFUND INSTRUCTIONS

Refunds will not be issued for products that have been opened, used or damaged.

1. Contact orders@alexissmart.com within 7 business days of receiving your item. Please include the following in your email: name, date of purchase, order number and reason for return.

2. Our customer service team will respond with a return label. Please secure the return label clearly on the outside of the package.

3. Ship package back within 21 days from date of purchase. Please be aware that this INCLUDES shipping time. Any returns received after the 21 day period will NOT be accepted.

4. Shipping costs for online returns are the responsibility of the customer and an $8 fee will be deducted from the total refund/store credit once we process the return.

5. If you are reporting a damaged or defective item, please include photo evidence in your email and we will gladly process your refund. No need to ship back damaged items.

6. All international orders are final sale.

Please note that we reserve the right to decline refunds for any reason.

LOST, STOLEN OR DAMAGED PACKAGES

All orders by default include Route shipping insurance, which is added to your cart at checkout for 2.5% of your order value. This will cover your package against loss, theft or damage. We strongly recommend this option, especially for high valued orders. If you would prefer to opt out of coverage, you can do so via the toggle button at the bottom of the checkout screen.

1.If your package is lost, stolen or damaged and you DID NOT protect it with Route, we will do everything we can to assist you, however, we are no longer responsible for packages once they are in transit.

2. If you are reporting a damaged or defective item, please include photo evidence in your email and we will gladly process your refund. No need to ship back damaged items.

Please note that we reserve the right to decline refunds for any reason and we do not offer returns for international orders at this time. All international orders are final sale.

DOMESTIC SHIPPING

Online orders are processed within 3 business days.

We offer free ground shipping in the domestic US on orders over $150.00, international orders excluded.

We ship all domestic orders via USPS. Shipping costs are automatically calculated at checkout.

If you notice any delays or issues while tracking your package please contact the carrier for help. We are not able to provide additional insight on packages once they are en route. 

INTERNATIONAL SHIPPING

Orders to Canada ship via USPS First Class. Orders to Denmark, Finland, Greece, Italy, Spain, Switzerland, Australia, Austria, France, Germany, Hong Kong SAR, Iceland, Ireland, New Zealand, Norway, Sweden, United Kingdom, Belgium, Luxembourg, Netherlands, Portugal and Latvia ship via GlobalPost Plus International. 

For all other countries, we work with Flavorcloud to ship our products. Flavorcloud handpicks the optimal carrier based on your location to provide you with the lowest shipping rates while ensuring a safe and timely delivery. A complete list of the countries we ship to can be found at checkout.

Whenever possible, duties and taxes are charged upfront at checkout and can be paid along with your shipping to ensure that no additional fees will be charged upon delivery. Please note that this is not always a possibility and any duties and taxes due upon delivery are the responsibility of the customer. If a delivery is refused, we are unable to issue a refund for the order. 

We do not offer returns or refunds for international orders at this time. All international orders are final sale and cannot be returned or exchanged. 

Please note that international shipping times may vary depending on your country. For Canada, the UK and Australia, packages arrive approximately 1-3 weeks from order date. For all other countries, it varies and there can be unpredictable delays which are out of our control. Once your order has left our warehouse, we are not responsible for shipping delays with local couriers in your country. Orders that are taking longer than expected, but show up as "in transit" will not be reshipped. 

ORDER CHANGE REQUESTS

If you need to change your shipping address before your order is shipped please promptly email orders@alexissmart.com

We are not able to redirect orders once they are in transit. In this event please contact the carrier and reference your tracking number for any special delivery requests.

If you have two outstanding orders going to the same address and would like us to combine the orders, we can do that if your orders have not been shipped yet. Please email orders@alexissmart.com ASAP to request combing orders and if there is an overpayment on shipping, the difference will be refunded to you. 

SALES + PROMOTIONS

Promotional offers may not be combined with any other sale, promotion, discount, code, coupon and/or offer.